Help Center & FAQs
Common questions about shipping, returns, payments and more
Last updated at - 14 October 2026
Can't find your answer here? Contact our support team at support@salesakart.com or +27 82 217 8609 (Monday–Friday, 8:00 AM – 4:00 PM SAST).
Shipping & Delivery
How are shipping rates calculated?
Live courier rates are calculated dynamically at checkout via ShipLogic and our courier partners (The Courier Guy and Internet Express) based on your parcel weight, volumetric dimensions, and destination postal code. You will see the exact shipping cost before making any payment.
Do you offer free delivery?
Yes! All orders totalling R1,500.00 or more qualify for Free Standard Courier Delivery (R0.00) nationwide across South Africa. For orders under R1,500, typical baseline rates are R60–R120 for standard parcels to major centres, R100–R150 for regional parcels, and R150–R350+ for heavy or bulky parcels. Exact rates are calculated at checkout based on parcel dimensions, weight, and destination.
How long does delivery take?
Our standard delivery window is 3–7 business days from order placement. This includes 1–2 business days handling time plus 2–5 business days courier transit. Major metropolitan centres (Johannesburg, Pretoria, Cape Town, Durban) typically receive deliveries in 2–3 business days after dispatch. Regional and outlying areas take 3–5 business days after dispatch.
What is the order cut-off time?
Orders confirmed before 2:00 PM SAST (Monday–Friday, excluding public holidays) begin processing the same business day. Orders placed after 2:00 PM SAST, on weekends, or on public holidays begin processing the next business day.
Can I collect my order in store?
Yes. Store pickup (Click & Collect) is available at our Mayfair, Johannesburg warehouse: 106 11th Avenue, 2nd Floor Unit 63, Mayfair, Johannesburg, Gauteng, 2092. Collection is free (R0.00). Orders are typically ready within 24 hours of confirmation, Monday–Friday, excluding public holidays (collection hours: 8:00 AM–4:00 PM SAST). Please wait for the order-ready notification before visiting.
Returns & Refunds
How do I return an item?
You have 15 calendar days from delivery to request an ordinary return. A separate seven-day cooling-off right may apply to qualifying online purchases under ECTA. Sign in to your account and go to My Profile → Orders, or contact us directly at support@salesakart.com or +27 82 217 8609. Our team will guide you through the process and confirm the return method.
What is the return address?
SalesAkart (Pty) Ltd — Returns Department, 106 11th Avenue, 2nd Floor Unit 63, Mayfair, Johannesburg, Gauteng, 2092, South Africa. Please do not send items back without first contacting our support team.
Who pays for return shipping?
If your item is defective, damaged, or incorrect (covered by CPA Section 56), SalesAkart covers 100% of the return courier cost at no charge to you. For change-of-mind returns within 15 days, return shipping is at the customer's expense — either via your own courier, or via our SalesAkart-arranged collection (typically R60–R150 for standard parcels up to 5 kg, deducted from the refund).
Is there a restocking fee?
No. SalesAkart charges no restocking fee on change-of-mind returns within the 15-calendar-day window.
How long does a refund take?
After inspection and approval, SalesAkart processes refunds within 5 business days. The time for funds to appear in your account depends on your payment provider or bank.
Payment & Security
What payment methods do you accept?
We accept PayFast (credit/debit card via Visa and Mastercard), EFT (bank transfer), and other methods available at checkout. All payments are processed securely.
Is my payment information secure?
Yes. All online card payments are processed by PayFast, a PCI-DSS compliant South African payment gateway. SalesAkart does not store your card details. EFT payments are processed directly through your banking app or online banking.
Orders & Tracking
How do I track my order?
Once your order has been dispatched, you will receive tracking information via email. You can also check your order status by logging into your account and going to My Profile → Orders.
Can I change or cancel my order after placing it?
Please contact us as soon as possible at support@salesakart.com or +27 82 217 8609 if you need to amend or cancel an order. Once an order has been dispatched, we may not be able to make changes, but we will do our best to assist.
Still Need Help?
Our support team is available Monday–Friday, 8:00 AM – 4:00 PM SAST.
- Email: support@salesakart.com
- Phone: +27 82 217 8609
- Contact Form: Visit our Contact page
Need help with these policies?
Contact our team for clarifications related to legal, delivery, or account terms.