Shipping Policy

A. Delivery Area

We deliver nationwide across South Africa. Delivery availability and timelines may vary by destination postal code, courier coverage, product availability, and other operational factors.

B. Order Cut-Off, Handling & Dispatch Time

• Handling Time: 1 to 2 business days (Monday to Friday, excluding South African public holidays). We prepare and hand your parcel to our courier partner within this window.
• Order Cut-Off Time: Orders confirmed before 2:00 PM SAST (Monday to Friday, excluding public holidays) begin processing on the same business day. Orders placed after 2:00 PM SAST, on weekends, or on public holidays begin processing on the next business day.

C. Estimated Delivery Transit Time

• Courier Transit Time: 2 to 5 business days nationwide after dispatch.
  • 2 to 3 business days for major metropolitan centres (Johannesburg, Pretoria, Cape Town, Durban).
  • 3 to 5 business days for regional and outlying areas.
• Total Estimated Delivery Window: 3 to 7 business days from the date of order placement (Handling + Transit). Standard orders typically arrive well within this window.
• ECTA Section 46 - Statutory Fulfilment Window: As required by ECTA section 46, if no other period has been agreed, your order will be fulfilled within a maximum of 30 days from placement. This statutory backstop does not affect our standard delivery commitment of 3 to 7 business days; it is provided for consumer-rights transparency only.

D. Shipping Rates & Free Delivery Threshold (ZAR)

Free Delivery Threshold: Orders totalling R1,500.00 or more qualify for Free Standard Courier Delivery (R0.00) nationwide across South Africa.

Orders Under R1,500.00: Live courier rates are calculated dynamically at checkout via our fulfilment technology (ShipLogic) and courier partners (The Courier Guy and Internet Express) based on parcel weight, volumetric dimensions, and destination postal code. Baseline rate ranges:

Exact live shipping charges are calculated and displayed at checkout before payment based on your delivery address and cart weight. Deliveries fulfilled by our courier partners are also subject to standard carrier terms (see https://thecourierguy.co.za/terms-conditions/).

E. Courier Partners

We use third-party courier services, including The Courier Guy and Internet Express (via ShipLogic), or another suitable delivery provider. Courier availability may vary by location and shipment type.

The Courier Guy

Reliable nationwide coverage for safe and timely delivery across South Africa.

Internet Express

Trusted partner ensuring secure parcel movement and tracking.

F. Delivery Address

Please ensure your delivery address, contact number, and other delivery information are accurate before submitting your order. If you need to correct an address, contact us as soon as possible at support@salesakart.com or +27 82 217 8609. We cannot guarantee that changes can be made after an order has been processed or handed to a courier. Additional fees or delays may apply if a parcel must be redirected.

G. Tracking

Once your order has been dispatched, we will provide tracking information when it is made available by the courier. Tracking updates are supplied by the courier and may take time to appear. You can also track your order via your SalesAkart account under My Profile > Orders.

H. Failed Delivery or Undelivered Parcels

If a delivery attempt fails, the courier may contact you or follow its standard redelivery or collection process. Please ensure someone is available to receive the parcel where required and respond to courier messages promptly. If your parcel appears lost or has not arrived within the communicated timeframe, contact us with your order number so we can investigate.

I. Damaged or Incorrect Orders

Please inspect your order after delivery. If an item arrives damaged, defective, or incorrect, contact us as soon as reasonably possible at support@salesakart.com and include your order number and photographs where useful. We will assess the issue and explain the available remedy in accordance with our Return and Refund Policy and applicable South African law.

J. In-Store / Warehouse Pickup (Click & Collect)

Where store pickup is offered and selected at checkout, we prepare your order for collection typically within 24 hours after order confirmation (Monday to Friday, excluding public holidays). Wait for the order-ready notification before travelling to collect. Bring your order number and any identification reasonably required to verify collection. Pickup is free of charge (R0.00).

K. Delays Outside Our Control

Delivery may be affected by severe weather, public holidays, courier disruptions, strikes, customs or regulatory processes, incorrect address information, or other events outside our reasonable control. We will endeavour to provide updates when practical. This clause does not exclude any rights you may have under South African law, including rights under ECTA section 46 where an order is not executed within the agreed period or within 30 days if no other period was agreed.